Dynamic and results-driven Product Leader with a proven track record in Omni-channel Strategy, E- commerce, Digital Transformation, Platform Integrations, E-Commerce, product development, Solution Architecture, analytics, stakeholder management, product vision definition, and execution.
Adept at developing and executing comprehensive product strategies aligned with business objectives, ensuring successful delivery of Digital, Supply chain, Logistics, e-commerce and other products.
18+ years of implementation experience in diversified industries including Retail, Consumer goods, Fashion Retail, Healthcare, Manufacturing, Aviation, High-Tech, Utilities, Oil & Gas, Telecom and Healthcare.
Developed and executed omni-channel strategies, integrating online, mobile, social media, and in- store channels to deliver a seamless customer experience and increase revenue.
Implemented data-driven approaches to analyze customer behavior across channels, identifying pain points and optimizing the customer journey for improved engagement and conversion rates.
Collaborated with cross-functional teams, including marketing, design and technology, to align strategies, drive consistency, and ensure a cohesive omni-channel experience.
Successfully integrated diverse systems, such as CRM, e-commerce platforms and marketing automation tools, to enable efficient data flow and consistent messaging across channels.
Collaborated with customer support teams to integrate support channels, such as chatbots and self-service portals, to provide seamless and efficient customer assistance.
Orchestrated successful implementation of omni-channel integration with SFCC, OMS, ERP and Warehouse Management systems, enabling seamless data flow and synchronized operations.
Led end-to-end integration efforts, ensuring real-time inventory updates, order visibility, and streamlined fulfillment across online and offline channels.