Akshatha Kulkarni, Account Manager, Project Manager, Customer Success

Dear Recruitment Professional,

I am a Account Management professional with 2+ years of experience and 4+ years of experience in customer service management with the skills of strong communication, critical and corporate accounts handling, relationship building, working with remotely working teams, up selling and cross selling. I belive that I have the relevant skills to support my application. If given an opportunity to be part of your organization I will deliver the best to the company.

In 2016, I took some time away from my career to take care of my elderly parents who was experiencing medical conditions. Their health has now recovered and I am ready for my new role.

Yours faithfully,

Akshatha Shripathi Gopal.

eClinicalWorks India Pvt ltd
Implementation Account Manager
DIGITAL & IT
June 2014 - October 2016 (2 years and 4 months)
Bangalore, India
Implementation of eCWProducts and give Product support.•
Secured new clients through targeted networking and marketing.•
Ownership of handling multiple projects from signing the contract until
project closure.
•
Review deliverables by the team before proceeding with the client.•
Provide weekly, monthly, quarterly and annual report on implementation
activities conducted on daily basis.
•
Ensure effective communication and coordination.•
Interaction with clients, team members and leads across locations.•
Document problem resolutions, issues and other solutions and make
them available for future reference.
•
Identify, Analyse, and document client business requirements and
reporting.
•
Basic understanding of SLA based incident management and change
management process.
•
Identify issues encountered during the implementation of products and
when interfacing to systems.
•
Reviewed client feedback to enhance service delivery and maintain
customer base.
•
Identified and developed new business opportunities and expanding
existing client bases.
•
Applied positive customer service approach to increase satisfaction
levels.
•
Delivered exceptional customer service by proactively listening to
concerns and answering questions.
•
Delivered high-quality results within budget and timeframe targets.•
Used critical thinking to break down problems, evaluate solutions and
make decisions.
•
Answered customer telephone calls promptly and improved on-hold
wait times.
•
Assisted customers with varying questions using product knowledge and
service expertise.
•Handled customer complaints, providing appropriate solutions to
guarantee positive outcomes

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Akshatha's certifications are only visible to Malt Community members

PRINCE2 Foundation
Peoplecert
2022