Skill set (8)
Experience
- BESCOM (Meru and G S Management Pvt Ltd)Customer Service Operations SpecialistJuly 2018 - December 2022 (4 years and 5 months)Bengaluru, Karnataka, India• Coordinating the unit call center operations and activities with call center management while monitoring the performance and providing feedback.• Supporting team customer representatives with questions regarding phone calls they are handling and escalated those calls as necessary to bring the issue to a positive outcome.• Created a weekly department evaluation report for management, and raising any problem areas in the department requiring attention and suggestions to resolve the issues.• Assisting in training new associates, troubleshooting and problem-solving issues.• Handling social media management platforms (Twitter, Facebook, Instagram, google website)• Reporting: Preparing management reports based on requirement. And providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies and procedures.
- AL-OMAR FURNITURE COMPANYPurchase ExecutiveJuly 2013 - April 2017 (3 years and 9 months)Riyadh 11564, Saudi Arabia• Achieved cost-effective procurement outcomes by establishing strong relationships with vendors and partners, and negotiating well.• Market Research to find out various suppliers and exclusive products.• Documenting & monitor incoming and outgoing submitting and correspondence of all project related documents.• Prepare PO and track the orders until it arrives to warehouse, and keep track of inventory.• Process documents to open letter of credit, documentary collections, bank Telex Transfers for importing materials.• Reports to Purchasing Manager. Assists in the Annual inventory and stock checks.• Coordinates with all departments in the procurement of materials required in their operation.
- CognizantSenior Process ExecutiveJanuary 2011 - December 2012 (1 year and 11 months)Mangaluru, Karnataka, India• Reviewed loan applications and assist home buyers seeking loans.• Tracked down foreclosure deeds and handling all eviction process and code violation.• Analise data sets and helped companies make decisions based on findings.
Recommendations
Education
- Bachelor of Commerce (B.Com.), Accounts, Costing and ManagementMangalore University2008Bachelor of Commerce (B.Com.), Accounts, Costing and Management