Skill set (13)
Amarbabu in a few words
As an HR and Training Consultant, I bring over 15+ years of experience in partnering with organizations to unlock their human capital potential and drive transformative learning and development initiatives. With a passion for empowering individuals and organizations to thrive, I offer comprehensive HR and training expertise to help businesses achieve their strategic goals and maximize employee performance.
My approach combines a deep knowledge of HR best practices with innovative training methodologies to deliver impactful solutions tailored to each client's unique needs. From designing and implementing robust talent acquisition strategies to developing performance management systems and delivering dynamic training programs, I have a proven track record of driving positive organizational change.
Throughout my career, I have successfully partnered with diverse industries, including healthcare, retail, hospitality, call centers, and manufacturing, gaining a deep appreciation for the specific challenges and opportunities each sector presents. By customizing my approach to align with the unique culture and objectives of each organization, I have consistently delivered measurable results and contributed to their growth and success.
As a freelance trainer, I am committed to delivering exceptional value to my clients. I am adept at managing multiple projects simultaneously, ensuring seamless execution, and exceeding expectations within agreed-upon timelines and budgets. My goal is to make a lasting impact on individuals and organizations by equipping them with the skills, knowledge, and mindset needed to thrive in a rapidly evolving business landscape.
I invite you to explore how my expertise in HR and training can help your organization achieve its strategic objectives, drive employee development, and foster a culture of excellence. Together, we can unlock the full potential of your workforce and propel your organization to new heights of success.
Experience
- Burjeel HoldingsSenior Manager – PMS & Learning and DevelopmentJuly 2013 - Today (11 years and 9 months)Abu Dhabi - United Arab Emirates(25 Operational Hospitals, 125 Medical Centers, Pharmaceutical Company, 5 Star Catering Company) Senior Manager – PMS & Learning and Development Jul 2013 – Present Achievements• Initiated and successfully completed Defining KPIs for all the employees across the Organization.• Created apt Assessment criteria and Performance Evaluation Methods resulting in incremental Performance development Maximizing the Productivity.• Transformed Performance Evaluation System from Yearly to Quarterly resulting in building healthy professional relationship between the leaders and employees though constructive feedback and meaningful Conversations.• Successfully Initiated and setup Training Function in the Group which created the culture of learning and enabled, engaged, and empowered the employees to perform to their best by reskilling and upskilling.• Successful Implementation of LMS across the Group has empowered the employees to learn on the go anytime and anywhere resulting in saving man hours and focusing on individual training needs.• Transformation of Service culture from Customer Satisfaction to Customer Value Creation which resulted in increase of 11% positive feedback (75% to 86%)• Played a key role in establishing Service excellence process in Burjeel Hospitals across UAE which remains as a benchmark for the service experience in UAE healthcare Industry, till date.• Organized a one-day Seminar on "Uplifting Service Culture" with world renowned Speaker Mr. Ron Kaufman• Designed and executed Competency based training Programs in critical departments which resulted in increase of department productivity by 9%.• Designed and executed Leadership development Programs which increased the Leadership efficiency positively Impacting the Overall Employee satisfaction towards their managers.Key Roles and Responsibilities§Ensuring Adherence to PMS Policy§In collaboration with the unit HR and the HODs, revising the JDs and aligning it to the Job Role§Aligning Employment contract renewal with Performance outcomes§Assist Department Heads in setting organizational objectives and individual targets that are (SMART) specific, measurable, achievable, relevant, and time framed.§Monitor performance reviews ( KPIs) and provide the necessary support, training, and development to employees to achieve their objectives.§Responsible for overall Learning and Organizational Development Activities for 9000 + employees at VPS Healthcare.§Stakeholder management across the HR and business leaders to understand the business and internal learning needs and interpret customer expectations.§Work in Collaboration with the Management Combining their understanding and aim of the business and potential challenges, with current business acumen and innovation to improve the performance of the business§Preparing and Presenting Quarterly MIS and Annual strategic Road Maps.§Collaborating with the Director of Nursing and Nurse Educators, developing Behavioral Competencies and monitoring the Nurses on-job performance.§Working with Quality Team in implementing various SOPs required for Mandatory accreditations and also to analyze the patient satisfaction and deriving out Training needs from the same.§Working with HR Team in PMS, OD, Competency Mapping and developing right competencies based on the Job Description§Designing & Conducting Leadership programs for the Senior Management Team.§Guide, Monitor and Evaluate the digital Content development process and finalize the content.§Supervising the execution of Annual Training Calendar and Training Budget.
- Apollo Pharmacy- Unit of Apollo Hospitals Enterprise Ltd.Manager-Training & DevelopmentFebruary 2007 - June 2013 (6 years and 4 months)Hyderabad, Telangana, IndiaAchievements• Created a strong and committed Training department supporting the retail operations to improve on their selling skills affecting the revenues positively.• Written and Directed a Training videos on customer service resulting in Improved service experience in the retail stores.• Designed and Delivered training programs that created a tremendous positive impact on customer service levels.• Conducted and Trained the Trainers in All India Trainer's workshop held in Hyderabad in 2007 and 2010 enabling the trainers across the Organization with latest training methodologies and adult learning principles resulting in engaged learner experience affecting the overall performance of the employees.Key Roles and Responsibilities• Responsible for instructional design, development, and facilitation of training courses and materials Facilitation of formal, classroom-style & Online training courses.• Responsible for identifying, planning, and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development• Prepare short and long-term training schedules and tracking progress of participants to ensure that the learning objectives are met• Monitoring and Evaluating the Training Impact across the country.• Managed multiple projects while working closely with External Training consultants to execute training programs to provide required support resources.• Conducted employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency
Recommendations
Education
- Master of Business AdministrationUniversity of NorthamptonM.B.A