Skill set (14)
Atiq in a few words
I have nearly 7 years of customer journey and service experience in one of the biggest retailers in the UK. I have led and implemented a number of customer improvement processes in both Boots and Teleperformance improving their average quality scores by over 32%. I am commercial astute with a great balance of quality and customer journey so would be ideal to help your business.
Experience
- Boots UKEcommerce Trading Lead - Mens, Toiletries and DentalOctober 2022 - Today (2 years and 4 months)Nottingham, UK
- Boots UKAssistant Category Manager - Chilled FoodsAugust 2021 - October 2022 (1 year and 2 months)Nottingham, UK• Leading Monday morning reporting and presenting to senior stakeholders across the business on the overall category's performance each week.• Working in collaboration with other ACM's to collate monthly category performance and present risks and opportunities for further months.• Reviewing range rationalisation to ensure customer needs are met and the overall category in performing in line with business expectations.• Working with the finance team to create revenue and margin budget targets which are then presented to senior stakeholders with weekly/yearly expectations.• Dealing with over 20 suppliers discussing sales, waste, reduce to clear and overall performance.• Negotiating with current and potential suppliers on new products ensuring they are commercial viable for the business.
- Boots UKTeam LeaderAugust 2019 - August 2021 (2 years)Nottingham, UK• Leading a team of 20 - 30 agents to ensure business KPI's are met on a daily/weekly/monthly basis.• Creating and delivering 1-1's assessing month by month performance and creating individual performance development plans to implement feedback.• Managing absence, lateness and conduct issues in line with company policy.• Working with business liaison managers on Digital, Loyalty and Customer Care to discuss ways of working and raising themes and insights from agents and customers.• Leading a team of 4-5 Team Leader deputy's overseeing and delegating workflow for effective business running.• Point of contact on weekends leading the CSC. Collating and reporting insights, working closely with the workforce management team to ensure service is met.• Motivating and engaging the team through team meetings, weekly huddles, and local recognition to achieve high KPI targets.• Involved in the recruitment and engagement days of new staff.
3 recommendations
MM
HN
SM
Miriam Masood and 2 other people have recommended Atiq
13/02/2023
Atiq has been an absolute pleasure to work with. Atiq is a very committed and highly organised person with great ambitions to build and grow. He is a great team player and likes to put in the work to achieve long lasting results that will no only benefit his team but also the company. His focus on achieving only the best really makes him stand out from the rest.
20/01/2023
I worked with Atiq during my time at boots as a customer service advisor. I watched Atiq single handedly introduce a whole new way of assessing and ensuring the quality of each advisors calls. This became even more important in 2019 when the new GDPR rules were introduced.
He initially manned the role of quality assurance before it became a 2 man team with him still leading.
He made a huge impact across boots in the progression and monitoring of each and every advisor.
He was always supportive with any feedback he gave to help ensure we as supervisors became better in our role.
He initially manned the role of quality assurance before it became a 2 man team with him still leading.
He made a huge impact across boots in the progression and monitoring of each and every advisor.
He was always supportive with any feedback he gave to help ensure we as supervisors became better in our role.
18/01/2023
During my time working alongside Atiq I found him to be extremely positive and motivating no matter the circumstances. Atiq is well trained when it comes to customer service and improved our customer journey tenfold. I would highly recommend him if you are looking to improve your customer journey process.