Head of CRM & ERP | AI-Driven Digital Transformation | Concept, Strategy & Implementation
I specialize in designing and implementing AI-driven CRM and ERP ecosystems that empower businesses to operate with intelligent automation, predictive analytics, and seamless customer interactions. My expertise spans across conceptualization, strategy development, and hands-on implementation, ensuring that enterprises achieve a fully matured, autonomous, and scalable CRM/ERP framework.
What I Offer:
• AI-Powered CRM Architecture & Strategy – Building CRM systems that learn, adapt, and automate interactions.
• End-to-End ERP Modernization & AI Integration – Transforming legacy ERP systems into AI-driven operational hubs.
• Predictive Analytics & AI-Driven Customer Insights – Leveraging AI to optimize decision-making and customer engagement.
• Autonomous AI Agents & Chatbots – Creating self-learning AI assistants for seamless workflow automation.
• CRM/ERP Maturity Roadmap & Execution – Developing structured frameworks to scale CRM/ERP platforms efficiently.
• Intelligent Workflow & Process Automation – Eliminating manual inefficiencies through smart AI-powered workflows.
With 24+ years of experience in CRM and ERP, I help businesses transition from traditional systems to next-generation AI-first platforms, ensuring scalability, efficiency, and intelligent automation at every level.