Benedict V

•Configuring computer and users on domain with Network connectivity.

•Installing & configuring Windows XP 7, 8, or 10 and configuring Network Printers.

•To ensure all calls are resolved within the service level agreement SLA,

•Following the Assist list call logging systems. Logging of users calls and updating them

•Interacting with the Vendors & Escalating the calls when required & periodically updates the customer about the progress until the call is resolved.

•Customer Support Activities. Including, Hardware Installation, Operating System Setup and Rack mounting of numerous models of Servers, Disk Management, Storage Management (Backups), Account Management, Printer Management, Software Management (Installation, Compatibility testing), Troubleshooting day to day problems

Installation, maintenance and repair on customer equipment & giving a support for 24x7x365

• Installation of Windows Servers. Windows NT, Windows 2003, Windows2008R2, Win7 windows 10 Windows 2012 Windows 2016 Windows 2019 & Microsoft office

•Active Directory Domain Services (DHCP DNS),

•Hardware Product with Raid support on Compaq/Hp/Dell/IBM Desktop &Laptops

•Conceptual idea about AWS & Azure solution architecture associate,

•Knowledge of AzureAD and Active Directory

•Extensive experience with desktop hardware, software

•Support. Have been able to maintain high product satisfaction and loyalty of all customers.

•Users Emails accounts setting & support.

•Experience with Backup management. Arcserve & Legato Backup

• Implementation & configuration of Oracle Linux6 CentOS7, 8 Red hat8, 9. Ubuntu. Linux User & Password Management, Secure Shell, Configuring YUM repository & package patching

•Virtualization (VMWARE 6, LDOMs, OVS/OVM)

•Experience with remote support tools Webex/Any desk/TeamViewer to offer remote support.

•Good Communication with the users. Dedication & Hard Work.

•Ready to Learn & adopt new Technology