Benjamin Wilson

Led and delivered a comprehensive global internal communications programme for a critical component of organisational culture and operation.

- Design and implementation of a communications launch and engagement plan, engaging 32,000 colleagues in 60 countries.

- Coordination across group, business unit, function and country communication teams to align and collaborate on delivery.

- Management of external agencies to identify, create and deliver a compelling narrative, powerful creative, and program of launch communication activities.

Senior account management and direction. Proactive accountability for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving and risk mitigation, commercial profitability and growth. Lead consultative role in design and delivery for redevelopment of a large online service with over a million users. Delivering content and advice on communications, engagement and user experience. Working in rapid design cycles with multi-disciplinary, cross-stakeholder teams as a trusted partner.

Responsible for management and delivery of communication and engagement activity across a fast-paced technology and transformation business with world-leading accreditations. Providing strategic partnership and advice to CEO, executive team and wider business leadership in change, development and employee experience. Guiding delivery of organisational projects with competing demands or overlapping remits. Coordinating the implementation of new technologies, systems and processes. Achievements:

- Designing a new internal communication and engagement function from scratch, growing into a team of three and securing an exceptional reputation within two years.

- Launching all-company townhalls, themed email newsletters, a digital company magazine, dedicated briefings for managers, and a company-wide Microsoft Teams group now actively used by over 70 per cent of workforce.

- Being one of the first teams in the world to roll out Microsoft Viva and its productively, collaboration and communication technologies.

- Leading organisational communication during the COVID-19 pandemic, responding to employee need for emphasis on wellbeing. Nearly 80 per cent of employees feel informed about looking after their health and wellbeing. Response to COVID-19 ranked second place of "things being done well" in 2020.

- Redesigning delivery of employee engagement surveys, increasing response rate from 59 to 70 per cent. "Transparency and communication" has fallen from 5th to 12th most in need of improvement, and 72 per cent of employees say they receive "effective communication and engagement".

- Redeveloping an outdated and disparate intranet into an accessible network of information hubs by deploying the very latest in collaborative technology.

- Increasing leadership visibility and trust by diversifying the voices used in communication and implementing new channels, resulting in a 16 per cent improvement on the view that "leaders live up to company values".