Skill set (10)
Bheemaiah in a few words
Accomplished, result-driven IT professional with more than 12.5 years in the comprehensive information technology industry. Equipped with IT operations, Major incident management, problem management, Change management, and Security operations. Expertise in boosting the efficiency and effectiveness of IT service operation processes (incident management, crisis management, problem management, change management) by building and maintaining coordination with all other ITIL process managers and/or the business. Ability to manage competing priorities. Under a tight deadline. Seeking to involve with an organization in IT Service and Security Management to showcase my potential and meets business needs.
Experience
- NOVO NORDISKAdvanced Business Analyst I - Major Incident ManagementJanuary 2022 - March 2023 (1 year and 2 months)Bengaluru, Karnataka, India• Primary responsibility to manage the major incidents and perform RCA's on all the Major Incidents.• Maintain a Know Error database to avoid any incidents to reoccur.• As being the central team to manage major incidents it is required that all employees in Major Incident teamwork in a 24 x 7 setup.• Interact with vendors, line of business customers, and management teams at all levels of the organization.• Effective MI communications are to be sent in a timely manner to all concerned stakeholders and Senior leaders in layman's terms.• First point of contact for all Major Incidents within the organization.• Creation and management of an MI bridge during all outages.• Managed 250+ systems internally with Major incidents and problems.• Performed RCA's in the Problem management meetings.• Participate in the Agile PIs and worked in building Major Incident Guideline.• Collaboration with the IT System Managers during Major incident or Problem management meetings.• Proactive monitoring to avoid any major interruptions to the business.• Prioritizing the tasks and following Agile methodology.• System management of Crisis tools ( Wickr pro and Everbridge)• Following up with NN Service Managers / Architects for approvals. Hosting CAB calls internally to discuss high-risk/significant changes and obtaining approval for the call. If needed, raise changes from the NN end. Following up with NN SMs / SA for permissions.
- NOVO NORDISKBusiness Analyst IIDecember 2020 - March 2023 (2 years and 3 months)Bengaluru, Karnataka, India
- Epicor SoftwareTechnical Application Specialist- Major Incident ManagementJanuary 2019 - December 2020 (1 year and 11 months)Bengaluru, Karnataka, India• Primary responsibility is in handling any Major / Critical Incident reported to the MIM team.• Impact assessment (Major/Critical/high).• Effective communication during any Major/Critical incident using all the available channels.• Interact with the vendors (Application support, Server team, Network team).• Follow up on the RCA raised for any Major/ Critical incident and document the Known errors in the problem management forum.• Interact with the Service/System managers, product owners, IT operation managers to understand their system.• Vendor management connect with all the vendors who would support during any Major/Critical incident.• The other responsibilities are to also manage the Crisis tools (Crisis Manager, Wickr Pro, Routemobile).• Take active participation in the Agile Program Increment and work on the user stories.• Experience in working on ServiceNow tool for ticketing.• Follow up with Vendors or System Managers for the MI Report after MI resolution.
Recommendations
Education
- BCA, computer applicationAlva's College of Education, Sundari Ananda Alva Campus, Moodabidri- 57422072010BCA, computer application
- High School Diplomarajeshwari vidhyalaya2005high school
Certifications
- ITIL4Simplilearn2020
- Introduction to CybersecurityCISCO2023
- CompTIA Security+(SY0-601)Simplilearn2023
- Data proficiency programmeNovo Nordisk2022