Eric Mukoya, Immigration and visa support

Precision, adaptability, and a customer-first mindset define my professional journey. With expertise in client support, immigration services, and online account management, I bring a proven ability to streamline processes, solve problems, and exceed expectations.

I specialize in building strong relationships, translating complex requirements into actionable solutions, and delivering results that matter. Whether navigating immigration procedures or crafting seamless customer experiences, I am all about making things work—efficiently and effectively.

Skilled in attention to detail, adaptability, and problem-solving, I thrive on challenges that demand both strategy and execution. Fluent in English and Swahili, I ensure clear communication and meaningful connections every step of the way.

Adevia Health
Client Relations
June 2021 - June 2024 (3 years)
Nairobi, Kenya
• Serve as the primary point of contact for clients seeking immigration-related services, including visa processing and other immigration documentation.
• Ensure timely and accurate processing of all immigration-related documents, including visa applications, petitions, and related correspondence.
• Maintain regular communication with clients regarding the status of their immigration cases, including any updates or changes to immigration regulations that may affect their status.
• Keep up-to-date with changes in immigration regulations and policies to ensure compliance and accurate advice to clients.
Jiji Online
Online Account Manager
April 2020 - May 2021 (1 year and 1 month)
Nairobi, Kenya
• Develop and maintain strong relationships with clients and manage their accounts, with a focus on driving sales and revenue growth.
• Manage and grow our online accounts by monitoring sales metrics and developing strategies to improve engagement, conversion rates, and customer satisfaction.
• Analyze sales data and develop reports to measure the effectiveness of marketing and sales campaigns and initiatives.
• Stay up-to-date with industry trends and incorporate new ideas into our marketing and sales strategies.
CCI KENYA
Customer Service/Sales Executive
October 2018 - March 2020 (1 year and 5 months)
Nairobi, Kenya
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate information on products, services, and pricing to customers.
• Meeting or exceeding monthly sales targets and KPIs.
• Documenting customer interactions and keeping accurate records of customer accounts.