October 2022 - June 2023 (8 months)
Ledtheend-to-enddeploymentprocess,coordinatingprojecttimelines,deliverables,andresourcesto meet customer requirements and project goals.
CollaboratedwithhotelPOSsystemproviders(eg.OracleandAgilysis)andinternaldevelopmentteamsto achieve full integration of our mobile ordering platform with the hotel's existing systems, troubleshooting technical issues and ensuring a smooth integration process.
Conductedcomprehensivetrainingsessionsforhotelstaffonhowtoeffectivelyutilizethemobileordering capabilities and provided ongoing support to address any technical or operational issues encountered by hotel staff or guests.
Developedandmaintainedstrongrelationshipswithhotelstakeholders,includingmanagement,frontdesk personnel, and food and beverage teams, offering expertise and guidance on optimizing the mobile ordering system's functionality and bene ts.
Performedthoroughtestingandqualityassurancecheckstoguaranteea awlessmobileordering experience for hotel guests, identifying and resolving any usability, performance, or compatibility issues that may arise during deployments.
Maintainedaccuraterecordsofdeploymentprocesses,con gurations,andtechnicalspeci cations, generating regular reports on deployment progress, system performance, and customer feedback to evaluate success and identify areas for improvement.