Skill set (7)
Gizem in a few words
Experienced Business Analyst with 9+ year track record within digital channels such as mobile, web and call center. The most notable achievement is working internationally to launch a mobile focused digital bank in a foreign country.
Experience
- DHB BankExpert Business AnalystDIGITAL & ITSeptember 2022 - Today (2 years and 8 months)Rotterdam, NetherlandsWorking as a Business Analyst on Retail Loan Application Digitalization project of Belgium branch.Also; working on various tasks for improving internet banking, website and core banking application of Netherlands and Germany branches.
- IBTECH A.S.Expert Business AnalystDIGITAL & ITFebruary 2013 - August 2022 (9 years and 6 months)Istanbul, TurkeyWorked on an international project to establish a digital bank in Egypt (as a branch of QNB Group) that provides multilingual service to customers through mobile, internet and web channels.Worked on an agile project (Scrum of Scrums technique) for integration with 3rd party companies to provide non-banking benefits to customers through mobile and call center channels.Also worked on following projects:-Renewing call center application as infrastructure and interface-Designing a BPM process to automate ongoing tasks between branch employees and call center customer representatives-Integrating core banking application and call center application for various functionalities -Executing POC (Proof of Concept) for Voice Biometrics Solutions-Improving IVR (Interactive Voice Response) Prediction
Recommendations
Education
- Master of Business AdministrationBahçeşehir Üniversitesi2017Master of Business Administration
- Industrial EngineeringIşık Üniversitesi2011Industrial Engineering