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Inioluwa O.

Project support officer
  • Suggested rate
    €300 / day
  • Experience0-2 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Inioluwa's quote.
Location and workplace preferences
Location
London, England, United Kingdom
Remote only
Primarily works remotely
Verifications

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Verified email
Languages
Categories
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Skill set (8)
Inioluwa in a few words
Trained professional with skills in prioritizing and multitasking. proficiency in managing people and processes. Experienced retail assistant with strength in managing time, resource management, issue resolution and maintaining healthy customer relationships. Focused on leading smooth operations and motivating team members to excellence. Reliable in surpassing user expectations for quality and efficiency.
Experience
  • Available Upon request
    Project Support officer
    DIGITAL & IT
    December 2022 - Today (2 years and 1 month)
    Main Duties and Responsibilities:
     Provide general project administration, assistant and support for large IT projects –Salesforce, Dynamics CRM Online and Office 365 implementation projects.
     Provide senior leaders with analytics and decision support tools, used as the basis for reorganisation, consolidation and relations strategies.
     Supported multiple projects, from initial request to implementation, by utilising PRINCE2 and Agile development methodologies (Waterfall, Scrum, Agile Framework, Principles).
     Collaborated with business users, Project Managers, MI team, and the delivery team.
     Identified vulnerable areas and developed approaches to manage and mitigate risks, guaranteeing the smooth administration of project from analysis, plan management, and stakeholder engagement.
     Processing suppliers’ payments and arrange delivery dates for products.
     Dealing with stakeholder’s complaints.
     Reviewed processes and procedures, formulating plans and strategies to achieve efficient and effective delivery of services.
     Analysing existing customer satisfaction functionality requests for providing business-value based recommendations to Product Owners.
     Collaborated with business users, Project Managers, MI team, and the delivery team, developing solutions and technical design that exceed business expectations and requirements of clients.
     Expertise in Agile/Scrum/Kanban, user stories, use cases and story mapping.
     Conducting impact analysis to assess implications of any changes to the systems.
     Create reports from central management systems that provide insight for various audiences.
     Holds weekly internal and external meetings on project progress.
     Single point of contact for all communications between the client and company.
Recommendations
Certifications
  • PRINCE 2 Foundation Certificate in Project Management
    AXELOS
    2023