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Jyoti Dhapodkar

ServiceNow Technical Expert
  • Suggested rate
    €450 / day
  • Experience8-15 years
  • Response time1 hour
The project will begin once you accept Jyoti's quote.
Location and workplace preferences
Location
Mérignac, France
Can work onsite in your office in
  • and around Mérignac (up to 50km)
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Skill set (9)
Jyoti in a few words
  • 12+ years of total experience including 6+ years of relevant experience as Senior ServiceNow Developer.
  • Experience and knowledge in various IT Services of ServiceNow Tool like ITSM (Incident Management, SR Management, Problem Management, Change Management, Knowledge Management), CMDB, Integration with Webservices, HRSD.
  • Good knowledge and understanding of ITIL process, multiple technologies and framework.
  • Strong in analysis, planning, design, development and maintenance of all modules in ServiceNow with Object Oriented programming.
  • Proven Leadership qualities. Experience in leading group of developers.
  • Used SCRUM/Agile development methodologies.
  • Aptitude for learning and rapidly mastering new applications and technology.
  • Excellent analytical skills with proficiency in debugging and problem solving.
Experience
  • Empower Retirement
    Senior Application Developer
    DIGITAL & IT
    January 2017 - May 2023 (6 years and 5 months)
    Bangalore, KA, India
    Worked on planning and Implementation of migration from BMC Remedy Customized Request handling application to ServiceNow ITSM. Implemented and configured ServiceNow Application making sure the process of handling Request remains almost same. Developed Custom Complaint Register application (CTRACS) in ServiceNow which is a secured application. Also, I was a part of training team to train users about the new functionalities in ServiceNow prior the migration.

    Worked on implementation of ServiceNow HRSD application for HR department within the organization. Worked on implementing OTO related workflows, created custom workflows, forms and reports to meet organization need. Also, created multiple service catalogs and related flows to support different HR processes.

    Was actively involved with the team in ServiceNow Integration with LDAP and Workday. Also, created and tested multiple integrations with ServiceNow and other third party applications.

    After successful ITSM Implementation, worked on CMDB Implementation.
  • IBM India Pvt Ltd
    Application Programmer/Analyst
    DIGITAL & IT
    November 2014 - October 2016 (1 year and 12 months)
    Bangalore, KA, India
    Worked in development and administration of a customized BMC Remedy Request Handling Application. I was a Team Leader mentoring a small team of 5-6 members. I was responsible for complete end to end delivery of the changes requested by users along with providing guidance to my team.
    Worked on Remedy Application Server and Mid Tier Server Upgrades.


  • Artech Infosystem
    Software Engineer
    DIGITAL & IT
    April 2011 - November 2014 (3 years and 8 months)
    Bangalore, KA, India
    Worked as L2 support handling issues related to custom BMC Remedy Application.
    End to end implementation of webservice integration between BMC Remedy Custom Application and other ITSM Application which involved requirement gathering, implementation, testing, production document creation and training end users.
    Involved in application Monitoring and Report sharing.
Recommendations
Education
  • Bachelor of Engineering
    Mumbai University
    2009
    I have completed Bachelor of Engineering degree in Electronics and Telecommunication.