- TLX INSULATION LIMITEDInternal Sales & Marketing ManagerFebruary 2013 - December 2022 (9 years and 10 months)Bolton, UK• Management of all digital marketing campaigns including all Social Media, SEO, Google Adwords and four CMS websites• Use of Google analytics data to ensure web presence is as effective as possible and/or modify site behavior as necessary• Experienced in the creation of campaign artwork using Adobe Photoshop and Acrobat• Significant involvement in the marketing process to bring new products to market• Implementation, management, maintenance and development of the company CRM system• Creation and presentation of monthly sales analyitics to the Sales Director and MD• Monthly sales forecasting for both sales and production• Management and analysis of all company CRM data, including inbound marketing data• Management of various ad hoc sales and marketing projects as dictated by the Sales Director• Relay data driven business intelligence to sales team to ensure viable sales opportunities are realised• Management and coordination of all company events both in the UK and Europe• Management and reporting of all sales team KPI's• Experience of export logistics and associated sales administration• Strong photo and video editing skills
- Hafele UKSales Office ManagerAugust 2010 - January 2013 (2 years and 5 months)Manchester, UK• Responsible for running a Sales Office of six internal and six external staff ensuring maximum underpin a £8m yearly turnover• Implementation of the sales improvement programme esp. proactive warm lead, quote follow-up and dormant account rejuvenation• Pivotal complaint handling function• Ensure optimum support is given to the regional sales team in order to achieve all monthly and yearly targets as defined in the Company Business Plan• Review all regional office complaints and propose corrective action to aim to reduce sales related complaints• Provide a monthly report covering all aspects of the regional office, including training, quality actions, health and safety and any general issues
- Reaction GroupOffice/Projectect ManagerOctober 2008 - August 2010 (1 year and 10 months)Weymouth, MA, USA• Setup, coordination and management of Manchester operation• Manchester account manager. Responsible for attending meetings with key clients, sales aftercare and customer service• North West engineer team leader. Responsible for auditing local team of engineers, appraisals, one-to-ones and ad-hoc technical support duties• Key account and subcontracting Manager, key responsibilities included: Creation, management and maintenance of several key accounts which generated significant revenues for the business• Responsible for running the business for over thirty days in the year in the absence of the MD• Creation and maintenance of sales reporting database; successful implementation and subsequent increase to business revenues• Responsible for the successful implementation and running of the BS7671 Periodic Inspection and testing department