I am an independent business architect and analyst with multi-industry experience of embedding technology-driven change into organisations through data, process, systems, and communications analysis. With a background in service management and finance I use my experience to deliver business change by understanding how different teams operate, and the impact projects can have on their day-to-day operations.
Having worked in a freelance capacity since 2005, I have had the opportunity to work across several industries: airports, construction, shipping, medical trials, retail banking and more. Whilst every industry has its own language, their challenges when it comes to implementing change are often very similar. My services can help your projects succeed by:
- Providing an objective view of how your processes and procedures are working for or against your programmes;
- Making sure your stakeholders are engaged and interested in what you need to achieve;
- Delivering comprehensive training/system documentation appropriate to different target audiences;
- Supporting your service delivery teams by understanding how to transition from project mode to BAU;
- Turn performance data into meaningful insights, driving the selection and measurement of KPIs that promote productivity.