- EssilorLuxotticaCommercial Director NordicsFebruary 2020 - Today (5 years)Copenhagen, DenmarkIn my most recent role, I direct change management functions to improve commercial efficiency and increase business growth. I revamp customer service procedures, including Nordic community set-up / run, process optimisation, and performance evaluation. Moreover, I deliver high-level services as key member of North exec committee. I streamline sales operations to surpass set targets. I enhance team performance through delivery of leadership and mentorship. My achievements from this role have been:- Achieved ~€50M net sales by leading a team of six managers and 40 FTEs across SE, NO, DK, and FI; including Customer Service teams.- Ensured successful merger of Ray-Ban and Oakley prescriptions business line by mentoring field sales team and overseeing customer service functions.- Enhanced Salesforce effectiveness, comprising contact policy, reporting and analytics, bonus scheme and objectives alignment, customer segmentation, and CRM systematic use (SalesForce.com).- KAM: Acquired group tenders in 2021 by leveraging robust negotiation skills.- Drove creation and integration of supply chain process by co-operating with a leading Nordic chain in 2020.
- EssilorKey Account DirectorSeptember 2019 - January 2020 (4 months)Copenhagen, Denmark
- Essilor FranceRegional Sales DirectorMEDICALMarch 2015 - September 2019 (4 years and 6 months)Paris, FranceDuring this tenure, I led all aspects of sales planning, whilst conducting acquisition campaigns, implementing go-to-market strategies, and optimising process efficiency. I created and implemented robust commercial plans / policies for successful achievement of targeted objectives. Furthermore, I spearheaded cross-functional projects to ensure high levels of success. I improved customer loyalty (partnership management cycle) by devising and deploying ideal patterns. I planned and applied artificial intelligence to churners. I optimised team performance via training and coaching. The values I have driven in this role include the following:- Accomplished ~€40M net sales by directing a team of six sales reps.- Managed two national sensitive key accounts of ~€7M, growing ~10% per annum.- Saved ~€500K per annum by creating and executing an AI based customer churn reduction method.- Enabled team members to succeed collectively, attaining ~3/4% annual growth.
- Master of FinanceESSEC Business School2008Master, Finance
- Master of BusinessUniversity of Cape Town2008MBA, Exchange Program
- Master of Science in Mechanical EngineeringArts et Métiers ParisTech - École Nationale Supérieure d'Arts et Métiers2006Master, Mechanical engineering and production