Skill set (9)
Matthew in a few words
Currently supporting multiple clients across financial services & utilities sectors implement training interventions to drive performance.
Key experience with BPO's delivering reduced STCs, increased performance against KPIs and attrition reductions.
Recent successes include;
Reducing on-boarding attrition by 20% across a four week induction course for a big 6 energy company by embedding time in role.
Creating efficiencies within a motor insurance induction course. Allowing 2 days on the job training to be added, resulting in an average £3,000 revenue per induction.
Current projects include;
Creating a training course for an insurance company, taking a blended approach to learning and allowing call types to be trained individually with exposure following training.
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