Mohamad Murtada

1- Assess and design end to end technology digital transformation programs including the development of strategy, architecture, processes, governance, solutions, budget and roadmap based on leading practices for 10+ major clients in Saudi Arabia. 2- Assess and design end to end technology IT transformation programs including the development of IT strategy, architecture, processes, governance, solutions, budget and roadmap based on leading practices for 10+ major clients in Saudi Arabia. 3- Develop Business continuity plan and IT Disaster Recovery strategy for major clients in Saudi Arabia including 4- Develop NOC strategy for a major Bank in Saudi Arabia including: a. NOC assessment and develop the NOC current state report b. Define the NOC/AOC scope and develop the roles and responsibilities c. Design the NOC operating model d. Redefine the SLAs with all the external vendors e. Redefine the OLA's between the and the other ARB Departments f. Redefine the SOP's and the policies and the KPI's based on the target NOC scope and operating model 5- Develop RFPs, and RFP responses, evaluate different technologies and conduct vendor evaluation and selection. 6- Program Management / Acting as program manager supporting major clients in Saudi Arabia managing their Infrastructure projects / Programs 7- IT Infrastructure Management / Acting as IT Infrastructure Manager supporting The Royal Commission for Al-ULA – Saudi Arabia establishing and managing their Infrastructure department 8- Worked within a team to develop a plan for the merge between the two ministries (Ministry of Water& Agriculture and environment) in Saudi Arabia from the technical point of view. 9- Worked within a team to establish an EA office in the Public Pension Agency-Saudi Arabia

1- Managing the implementation of multiple large-scale MRS (Managed Router Service) projects: Circuits' activation, Site readiness, MRS equipment installation and configuration. 2- Managing the implementation of Multi ICT (Information and communication technology) projects: New networks full solution, HLD, LLD, Data centers from scratch.

3- Achieving project objectives, ensuring completion in a timely and cost-effective manner. 4- Dealing tactfully and effectively with difficult customers. 5- Analyzing problems and anticipated project needs. 6- Coordinating work activities of a multi-discipline team. 7- Providing expertise to clients on appropriate IT solutions that would address their key business needs. 8- Developing and delivering procedures and progress reports to higher management.

1-MRS Tickets handling. 2-Working on monitoring platform Orion, Spectrum 3-Troubleshooting with the clients in case of network disconnections. 4-Troubleshooting with the clients on their internal network upon their request. 5- Managing MPLS VPNs 6- Routing and Switching in a LAN Environment. 7- Routing over Internet (BGP) 8-802. 1q tunneling. 9- MRS Routers remote management/configuration. 10-Handle advanced operation tasks and requests. 11- Coordinate with customers, concerned departments, sales, pre-sales, billing and management to ensure project delivery as per requirements. 12- Handle tickets Escalation.