Skill set
Industry fields of expertise
Ozlem in a few words
Multilingual virtual assistant with 15+ years of experience supporting international teams and clients in English, French, and Turkish.
I help entrepreneurs and companies streamline their operations through organized communication, CRM management, customer support, and admin services.
✅ Calendar & inbox management
✅ CRM tools (Salesforce)
✅ Etsy seller communication & support
✅ Document organization and process coordination
Reliable, detail-oriented, and culturally adaptive — I’m available 30–40 hours/week and thrive in remote environments.
Experience
- Azelis TR Kimya End. Urunleri Ithalat Ihracat Tic. Ve San. A.ŞSales ManagerMarch 2022 - March 2024 (2 years)İstanbul, Türkiye• Maintained and developed sales of a Nutraceutical portfolio, achieving agreed business targets.• Led a project team to create a customer portal, enhancing engagement and efficiency.• Sold the product "pectin" in the dietary supplement industry, earning a global innovation award.
- Orbiter Solutions Aroma Ve Esans San.Tic.A. ŞAccount ManagerDecember 2020 - March 2022 (1 year and 3 months)İstanbul, Türkiye• Managed sales activities in Turkey, acquiring 17 new customers.• Led sales efforts for fragrances in the Cosmetic market and minerals & proteins in the Food market.
- Elastron Kimya A. ŞExport Senior Sales SpecialistJanuary 2020 - December 2020 (11 months)İstanbul, Türkiye• Defined and executed sales strategies for France, Tunisia, Algeria, and Morocco.• Developed new customers and grew sales volume through effective visits and participation in exhibitions.
Recommendations
Education
- Master's DegreeIstanbul University2012Master's Degree
- Bachelor's Degree – International Relations and Political Science2006Bachelor's Degree – International Relations and Political Science