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Prei F. Business Operations & Systems | Ecom & HealthcarePF

Prei F.

Business Operations & Systems | Ecom & Healthcare
  • Suggested rate
    €582 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Prei's quote.
Location and workplace preferences
Location
Lisburn, United Kingdom
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Categories
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Prei in a few words
Running a business comes with endless moving parts, and your operations shouldn’t slow a business down—they should make things easier. But between managing workflows, handling admin tasks, and keeping everything running smoothly, it’s easy for things to become overwhelming. That’s where I step in.

Think of me as your go-to partner—whether it’s streamlining your processes, optimizing workflows, or ensuring things get done efficiently, I’m here to support you every step of the way.

I help businesses streamline operations, create structure, and keep things moving efficiently. Whether it’s organizing schedules, refining processes, or ensuring that customer and team communications stay on track, I take care of the details so you can focus on the bigger picture.

How I Can Support You:

✅ Operations Support & Virtual Assistance – Helping businesses stay organized, structured, and efficient.
✅ Customer Support Management – Handling inquiries, managing escalations, and ensuring seamless service to maintain client satisfaction and loyalty.
✅ Order Fulfillment & Logistics – Processing orders, managing refunds, sending tracking numbers, and coordinating with shippers.
✅ Administrative Assistance & Back Office Support – Handling critical administrative tasks to optimize workflows.
✅ Process Optimization – Analyzing workflows, implementing improvements, and identifying new systems to maximize efficiency.
✅ Team Leadership & Coordination – Managing and training teams to ensure high performance and productivity.

Having worked behind the scenes for businesses across different industries, I understand the challenges of staying organized while growing.

Let’s see how we can make your work work better for you. What’s on your plate today?
Experience
  • Care Homes
    Registered Nurse
    July 2018 - Today (6 years and 10 months)
    United Kingdom
    Ensured accurate and confidential record-keeping by maintaining detailed patient care plans, medical reports, and treatment documentation, improving data accuracy and compliance with healthcare regulations.

    Provided individualized nursing care in various care homes, ensuring residents' health and well-being are prioritized across diverse environments.

    Collaborated effectively with care home and multidisciplinary teams which led to improved patient care and operational efficiency.

    Managed high-volume data entry by consistently updating patient records and ensuring real-time accuracy, reducing errors and enhancing operational efficiency in care coordination
  • Freelance
    Operations Support | Customer Support | Communications Manager
    May 2013 - June 2018 (5 years and 1 month)
    Created SOPs for executive support functions, ensuring consistent execution of administrative tasks and improved team efficiency.

    Optimized eCommerce operations by streamlining order tracking, reducing fulfillment delays, and improving communication between logistics teams and suppliers.

    Implemented a centralized task management system (e.g., Asana, ClickUp, Trello, BaseCamp) across various departments, enhancing interdepartmental collaboration and increasing workflow efficiency

    Managed inbox and customer escalations, cutting response times by 50%, leading to improved customer satisfaction and retention.

    Provided high-level administrative support to CEOs and senior executives, ensuring seamless day-to-day operations by managing schedules, meetings, and priorities effectively.

    Delivered strategic support for the company’s global distribution network and business clients, building strong relationships across international markets that supported global market growth.
Recommendations
Education
  • Bachelor of Science
    Centro Escolar University
    2011
    Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
  • LORENZO RUIZ DE MANILA SCHOOL
    2007