- CapitaBusiness AnalystAugust 2017 - Today (7 years and 7 months)Birmingham, UKCo-operating with developers and the business to support the upgrade of the current Customer Relationship Management (CRM) solution, migrating to a Microsoft Dynamics 365 environment. Key Duties:• The creation of and updating of all Business As Usual (BAU) process maps & definition documentation using MS Visio• Co-operating with key stakeholders of the business to gather business & functional requirements• Managing, undertaking and supporting stakeholder workshops & meetings.• Translation of business process models from As-Is to To-Be processes• Production and managing requirement specifications, business process models and functional requirements• Analysing and documenting interface data and dependencies in the current CRM solution• Producing and managing status reports for key milestones within the agile framework
- https://www.fiverr.com/ramkamboz4uk1Freelance Self EmploymentJanuary 2017 - August 2017 (7 months)West Midlands, UKDuring my spare time I conduct Freelance work, providing the following services:• Freelance Business Analyst – Requirements Gathering & Business Analysis support.• Artificial Intelligence and Machine Learning research writing and content• Database Design & Implementation and SQL Support• Web Content & Summary Writing – Delivery of Website Content, Infographic Designing, Summary & Creative Writing Articles.
- Maximus UKBusiness AnalystJune 2015 - January 2017 (1 year and 7 months)London, UKSuccessful implementation and development of web-based automated transactional and claimant payment process systems for healthcare clients and sessional doctors, undertaken within an Agile environment, assessed and understood stakeholder requirements, translated into functional & technical specifications, liaised with developers to translate them into effective system design through to implementation. Other Key Duties:• Experienced on-site client & stakeholder management.• Consultant to translation of as-is scenarios into to-be development.• Development of Business Cases to improve Business structure and aid Business Improvement.• Production of User Stories, Test Case and Plans, aiding system testing in Systems Integration, User Acceptance (UAT) and Regression Testing stages.• Managed development teams to ensure functional requirement is communicated, developed and tested as required.• Production of Data Flow, Process Modelling and UML Activity Diagrams using Visio and Excel.• Data Manipulation within software using SQL Programming Languages with platforms SQL Server & Oracle and integration with CMD.• Team Leader and Product Owner for small to medium enhancement projects.• Production of Service Management and Service Level Agreement Reports for data trends and analysis for general project progress.• Manage and Alleviate conflicts and general concerns between stakeholders, developers and the business.• Present project deliverables and finalized development requirements to senior stakeholders to ensure business needs are met.
- Bachelor of BusinessBirmingham City University2011Bachelor's degree, Business and Information Technology
- Bachelor of ScienceHall greenBachelor of Science (BSc), Business and IT
- BCS Business Analysis PracticeBSC - The Chartered Institute For IT2022