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Ritesh Kumar Data Science LeaderRK

Ritesh Kumar

Data Science Leader
  • Suggested rate
    €269 / day
  • Experience15+ years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Ritesh's quote.
Location and workplace preferences
Location
Dubai City, United Arab Emirates
Remote only
Primarily works remotely
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Languages
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Skill set
Ritesh in a few words
Data Science Leader with over 15 years of experience delivering multimillion-dollar value for Fortune 500 companies through Artificial Intelligence and Machine Learning solutions. Expert in transforming complex data into actionable intelligence, leading high-performance teams, and implementing robust data governance frameworks. Proven ability to collaborate with C-suite executives to architect scalable innovative solutions that enhance efficiency, optimize decision-making, and drive revenue growth.
Experience
  • Sutherland Global Services
    Director Data Science
    January 2022 - October 2024 (2 years and 9 months)
    India
    Led the data science initiatives within the Customer Experience Team at Sutherland, implementing machine learning solutions to enhance predictive analytics and drive data-driven decision-making for clients including Amazon, Netflix, McAfee and GoDaddy.
    • As the Product Owner, spearheaded the development of over 80 automated Power BI dashboards for Amazon and Netflix, integrating SQL for real-time insights. Streamlined manual reporting processes, reallocating the workload equivalent to 8 full time employees.
    • Optimized sales forecasting for McAfee's team at Sutherland by analyzing over 800,000 CRM tickets using a Weighted Ensemble model. Identified key revenue drivers such as discounts and customer satisfaction.
    • Increased revenue for Sutherland's GoDaddy team by approximately 15% through k-means clustering segmentation of sales teams and Market Basket Analysis on ~200,000 transactions. Uncovered 35 frequent product combinations, leading to effective bundling and cross-selling strategies.
    • Enhanced user experience for Netflix's team within Sutherland by analyzing performance metrics to identify operational issues. Proposed process improvements that improved weekend customer satisfaction scores by 25%.
    • Investigated Sony PlayStation's refund processes for Sutherland, discovering that competitors offering larger refunds achieved a 5% higher satisfaction rate.
    • Engineered LLM-powered text summarization and topic extraction in Power BI for Amazon's Agent Feedback dashboard using Gemini and GPT, including a text-to-image workaround for dynamic summaries.
  • Dentsu Advertising & Media Services
    Partner Data Science
    April 2021 - December 2021 (8 months)
    India
    Guided a 10-member Data Science team to develop media mix models for 11 Maruti Suzuki car models, analyzing over 50 factors—including seasonality, COVID-19 impact, and marketing expenditures—to forecast sales outcomes.
    • Sourced data from 7 third-party vendors. Conducted exploratory data analysis, identifying key sales drivers. Selected linear regression with Box-Cox transformation as the final model for 11 car models, achieving the lowest RMSE.
    • Secured project success and client satisfaction through regular reviews and feedback, deploying the solution securely on AWS for Maruti Suzuki's internal use.
  • Nokia Solutions and Networks
    Sales (Analytics) Process Manager
    February 2020 - October 2020 (8 months)
    India
    Directed process improvement initiatives for Nokia's €5 billion sales order management system, optimized productivity, and decision-making on a global scale.
    • Implemented new key performance indicators (KPIs) that streamlined the sales order management process, effectively eliminating inefficiencies and reducing wasted bidding efforts by 25%.
    • Created a Power BI sales dashboard accessed in 130 countries, providing real-time insights and increasing decision-making across international teams.
Recommendations
Education
  • Master of Science
    Northwestern University
    Master of Science, Data Science (Specialization – Artificial Intelligence),
  • Master of Technology
    Birla Institute of Technology and Science
    Master of Technology, Data Science and Engineering,
  • Master of Computer Applications
    Madurai Kamraj University
    Master of Computer Applications,
  • Management Development
    Indian Institute of Management Lucknow
    Management Development
  • Executive Education
    Indian Institute of Management Bangalore
    Executive Education
  • Executive Management Education
    Indian Institute of Management Kozhikode
    Executive Management Education
  • Bachelor of Science
    University of Delhi
    Bachelor of Science,
Certifications