- Metropolitan Thames Valley HousingCustomer Insights AnalystJune 2024 - Today (11 months)Nottingham, UK• Analyzed large datasets to identify trends and actionable insights, supporting cross-departmental businessstrategies.• Conducted surveys through Qualtrics, ensuring effective data collection and high response rates. Set up and maintained Qualtrics dashboards, providing stakeholders with real-time insights into customer satisfaction metrics.• Developed and maintained data models and repositories, ensuring consistency and data quality.• Delivered impactful visualizations and dashboards using Power BI, effectively communicating insights to non technical stakeholders.• Collaborated with multiple departments to identify business needs and implement analytical solutions for serviceimprovement.• Proactively maintained data integrity and monitored the quality of customer satisfaction datasets.
- The Intern AcademyPython Developer InternOctober 2021 - November 2021 (1 month)• Developed Python application to automate sending messages, reducing manual effort by 75%.• Led end-to-end development of Automatic Message Sender project, interfacing Python with email/SMS APIs.• Engineered a robust and reusable automation framework using Python, enabling the elimination of repetitive manual tasks and saving an average of 8 hours per week.• Automated processes using Python, enhancing process excellence, and freeing up time.
- BhaktiVedanta Hospital and Research InstituteData Analyst InternMay 2021 - July 2021 (2 months)Mumbai, Maharashtra, India• Drove significant improvements in data modeling and integrity by streamlining a large data set of 200,000+ patient records through analytical techniques and SQL queries.• Resolved 100+ complex issues and enhanced database efficiency through teamwork with a cross-functional ITtroubleshooting team.• Streamlined data processes by executing 50+ SQL queries to optimize patient and employee database efficiency.• Contributed to a 20% improvement in Data Integrity as a Data Analyst Intern
- Master of Information ManagementUniversity of Nottingham2023Master of Science: Information Systems and Operations Management
- Bachelor of EngineeringThakur College of Engineering & Technology2022Bachelor of Engineering: Information Technology