Skill set
Ruman in a few words
I love reading so much that I can read almost anywhere: subway, cafes, hospitals -you name it. I am one of those annoying people who believe 'Every life is a story waiting to unravel', so I obsessively hoard anything that I think could tell a story, so I hoard old photographs, books,
typewriters, rusted ink pots, or an entire thrift shop.
I love watching good movies. ' Dead Poets Society and The Motorcycle Diaries changed my life. But I also find guilty pleasure in watching the reruns of Office and Friends.
I enjoy travelling a lot, still haven't figured out if I am a mountain or a sea person. I think I could be both.
Experience
- CmepediaCAONovember 2022 - Today (2 years and 6 months)Bengaluru, India1. Vision, Strategy, & Business Development
- Company Vision & Roadmap: Defined the long-term vision, mission, and roadmap for CMEPEDIA & Accrecent, ensuring alignment with business goals.
- Startup Formation & Growth Strategy: Spearheaded the creation of Accrecent, overseeing everything from website development to operational process design.
- Accreditation & Compliance Strategy
- SWOT Analysis & Market Positioning
- Expansion & Scaling: Planned for platform scalability, integrating new technologies and diversifying content offerings for broader physician engagement.
2. Leadership & Operations Management- Executive Decision-Making: Oversaw all high-level decision-making, setting policies, and driving operational efficiencies for both companies.
- Operations & Workflow Supervision
- Partnerships & Networking: Fostered collaborations with medical organizations, universities, and healthcare associations
3. Website & Technology Oversight- Strategic Website Development: Led the design, strategy, and execution of websites for CMEPEDIA & Accrecent, ensuring optimal user experience (UX) and functionality.
- Hiring & Managing Developers
- Deployment & Security Management: Implemented Git-based deployment strategies, login security protocols, and access restrictions to protect platform integrity.
- UI/UX & Branding Strategy: Designed website layout, branding elements, and user interface, ensuring alignment with the companies’ educational goals.
4. Content & Course Development Leadership- CME Course Strategy
- Collaboration with Experts: Engaged medical authors, peer reviewers, and subject matter experts to develop high-quality, evidence-based courses.
- Competency-Based Learning Integration.
5. Financial & Business Model Development- Budgeting & Financial Planning
- Revenue Generation Strategy
- Cost Optimization & Resource Allocation
- Nightingales Home health servicesOperations ManagerJanuary 2017 - October 2021 (4 years and 9 months)Bengaluru, India
- Led the Bedside Caregiver Department, overseeing a 150-member team, driving a 10–14% revenue growth through strategic operational enhancements.
- Optimized operational efficiency & service quality by implementing the OKR (Objective Key Results) framework, ensuring measurable performance improvements.
- Managed a diverse team of physicians, including in-house and contract-based doctors, ensuring seamless coordination and high-quality patient care.
- Designed and streamlined key account management processes, overseeing the entire lifecycle from initiation to execution, ensuring sustained client engagement and operational excellence.
- Built and led high-performing teams to manage operations and stakeholder relationships, ensuring consistent service delivery and client satisfaction.
- Developed comprehensive analytical reports on account performance, revenue forecasts, and strategic goals, facilitating executive review meetings with key stakeholders for data-driven decision-making.
Recommendations
Education
- MBAJSS University2016
- Bachelor of CommerceSt. Philomena's College2014