Sinem Pala, Support/Admin/Research/Proofreading/CRM/Typing

I currently work as an Wellness Support Exec, I handle corporate events for a big company and have my own clients within that company that I manage and ensure that their events run smoothly, there is a lot of admin work involved also and CRM systems such as salesforce. I also worked as an EAP exec dealing with legal, medical, financial and mental health queries and managing 500+ cases. I have extensive experience in admin, Zendesk and Salesforce tasks/management. I have worked for 3+ years as a PA and Admin assist to the MD, gaining a vast amount of customer service skills and experience such as typing etc. I also have a lot of experience in sales outreach/email management, as well as experience in managing of all the company's social media and content creating. Have been thoroughly trained in handling warehouse operations and a wide variety of CRM systems. I have a degree in Psychology and Criminology which I have gained great research and proofreading skills.

Spectrum.life

Advice Line Support Executive

HEALTH & WELLNESS

January 2023 - Today (2 years and 3 months)

Currently working as a support executive, managing 500+ cases, and dealing with legal, medical, financial and mental health queries from our many customers. Daily use of Zendesk/EAPX and Telecom stack as well as Teams and email management.

• Handle all Legal, Financial, Medical and Mental health inbound and outbound calls and queries.

• Case management, handle all cases until completion (currently responsible for 500+ cases).

• Use CRM systems such as Zendesk, EAPX, Salesforce and Bria daily.

• Email management, there are currently 3 email boxes and our own personal work email that I am responsible for managing.

• Working towards targets and SLAs.

• Training new Support execs for the role.

• Answer all WhatsApp’s, Live chats, Emails, Voicemails and Calls we receive.

• General admin tasks.

• Ad hoc tasks as needed.

case management Salesforce Zendesk Telecommunications Emailing customer service Communication microsoft teams Microsoft Office

Leafage

Operations Executive

HEALTH & WELLNESS

August 2022 - November 2022 (3 months)

• Submit B2B Internal Typeform for Workshops

• Deal with warehouse teams on upcoming workshops & delivery to clients/offsite locations both

• Manage Inventory, restock & warehouse deliveries including for the plant order

• Be the POC for Leafage deliveries & Operations

• Be willing to get things done outside of the key working hours

• Create workshop invoices + check payment on Xero

• Be the POC for customer support across all channels - emails, socials

• Building and cultivating relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales process.

• Liaising with world class global clients to provide excellent customer service and support.

• Manage the community, answering emails, queries, social media messages and comments.

Customer Relationship Management (CRM) Stock management Communication sales administration Business development

leafage

Community Assistant

HEALTH & WELLNESS

March 2022 - August 2022 (5 months)

• Ordering and managing deliveries and stock to the warehouse team

• B2B sales outreach (Cold and warm)

• Managing of all social media platforms (Instagram, Linkedin, Facebook) and handling customer requests

• PA and admin tasks

• Management of company email / writing correspondence

• Assisting with content creation and design

• Writing captions for our social media

• Using programmes such as Lemlist, Dropcontact, Xero, Calendly, Notion, Phantom buster, Pipedrive and ProSKU daily

• Assisting the Founder and COO with any tasks they require

Community management Social media Pipedrive customer service Customer support CRM Content marketing sales administration personal assistance

criminology and psychology

The open university

2023

Bachelors honors degree