Staresha Mcdonald, Customer service

Check out Staresha's expertise

I have over 12 years of experience in customer service, also specialising in Customer Success with experience in managing over 400 accounts.

I am highly motivated, a fast learner and great at working individually or in a team. Through my years of experience, I have developed excellent customer service skills and have a real passion for customer service.

I can provide email support, ticket, and social media support and I believe in ensuring the customer is always happy, making sure I am attending to their needs.

With also Social media experience, I am confident scheduling posts on Later and have worked with Instagram and Facebook. You can see some copies of my work on my profile.

- Have experience in different CRM and software systems such:

Zendesk

Hubspot

Intercom

Freshdesk

Freshcaller

Slack

Look forward to speaking with you.

Giant

Employee Support Oficer

February 2020 - May 2021 (1 year and 3 months)

-Remote Responsible for providing excellent customer service and technical help to internal and external customers. Provide support, primarily through email (Zendesk) managing customer requests & incidents from initial contact to resolution working within SLA's Delivering excellent customer service and resolution in accordance with Client service level agreements. Provide excellent customer service in order to meet all customer expectations and keep track up to date of incoming calls, outgoing calls, and open aged calls.

Bubble

Customer Success Operations

October 2018 - January 2020 (1 year and 3 months)

Babysitting app

-Remote Dealing with customer queries and feedback quickly and professionally through live chat and email. Overseeing the ID verification and background checking processes sitters must clear through. Curating sitter profiles to ensure a high quality experience for parents. Sending marketing emails to parents and sitters EXPERIENCE

Booking.com

Accommodation Service Executive

March 2016 - October 2018 (2 years and 7 months)

London, UK

Travel agency Influences settlement of complaints from accommodations and customers,

-through quality communication and follow-up Day-to-day communication with hotel and inter-departmental partners by telephone and e-mail Delivery of high level of service to partners in order to build productive and continuing relationships Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered accommodations Additional duties as assigned. Live Operations Associate Deliveroo

Check out Staresha's experience

Bachelor of Arts

open university

2015

BA Hons Business Studies

GCSE's

Westminster Academy

2010

GCSE's