Syed Faisal Ali

• Analyse business processes using established methods and tools. Accountable for helping businesses cost-effectively implement technology solutions by precisely determining the requirements of a project or a program and communicating them clearly to the key stakeholders.

 Gather and analyse business requirements and translate these into the future state process.

 Update the database with support information for the whole company and its employee.

 Maintain an open dialogue with all parties involved, confirm what has been comprehended and convey what was learnt to the appropriate parties to keep the process running effectively.

 Operate as a change agent within the business to continually promote forthcoming improvements and related initiatives

• Working alongside with the Recruitment Team, Risk & Compliance Manager to review the HR Risks, Issues framework – tracking, monitoring, and analyzing HR risks and issues and escalating as appropriate.

• Co-ordinating risk assessment, contingency planning, disaster recovery activities for HR, ensuring timely input and engagement from HR teams

• Monitoring all HR responsibilities throughout the year and making reports accordingly.

• It is necessary to filter out the many messages as well as the needs of project stakeholders or customers into a consistent, yet - singular vision.

• The education and training requirements for business, on the other hand, may differ depending on the employer, the position, and the sector

Leading the resource recruitment, scheduling monthly, quarterly and half yearly management information reports incorporating key data metrics, analysis and commentary, to manage and acting as as a main point of contact and centralized communication channel for external stakeholders, third party vendors and contractors managing all queries and issues, managing contractor and vendor performance in line with agreed SLA's and dealt with contract terminations, analyzing and delivering TPRM (Third Party Risk Management) reports incorporating specific period analysis and review, Supporting the Accounts Payable and ITE teams to facilitate timely processing of all vendor payments and owned the vendor payment query process, Reconciling vendor statements and pending payments on a monthly basis raising queries to drive payment accuracy.

 Accountable for identifying the level of business process change required to implement a successful CRM project – operate as the internal lead for extensive mapping of iterative processes.

 Increase efficiencies by effectively spearheading team operations, initiating automation and analysis resulting in improved team productivity.

 Understood the business needs of customers and translated them into the application and operational requirements with the help of solid analytical and product management skills.

 Analysed and delivered TPRM (Third Party Risk Management) reports incorporating specific period analysis and review.

 Led the team on assigned projects and assignments and provided direction to the developers and other project stakeholders.

 Supported the Accounts Payable and ITE teams to facilitate timely processing of all vendor payments and owned the vendor payment query process.

 Reconciled vendor statements and pending payments monthly raising queries to drive payment accuracy.

 Developed and implemented new recruitment reporting metrics to drive reporting quality, accuracy, and data integrity.

• Promoted to Dell Financial Services Coach with additional responsibility for driving knowledge development and skill improvements across the team.

• Utilised coaching and training methods to successfully transform an under performing sales team into the highest achieving team in less than a year.

• Recognised for exceptional customer service delivery based on order processing and service delivery KPI's.

• Identified process inefficiencies and implemented updated protocols to drive team service delivery improvements delivering process training to achieve team wide understanding and process adoption.

• Demonstrated excellent sales and customer influencing skills to drive customer account growth and business development.

• Optimise sales techniques including cold calling, sales promotional activities and customer relationship management to achieve an above average conversion rate exceeding individual and team targets.

• Analysed and responded to customer needs and promoted specific product features in line with individual requirements.

• Compiled sales order contracts and submitted all documentation for timely order processing.

• Supported the business and played a pivotal role during peak business periods including Black Friday and Cyber Monday.