Having around 15+ years of experience in the IT industry that includes the complete system life cycle from requirement analysis, design, coding, and imple¬mentation. Proficient in development on database-intensive applications & have been actively involved in client coordination, preparation of functional & design specifications. I had hands-on experience on the ticketing tools like Servicenow, which are based on ITSM process workflow with a customer feedback mechanism. Possesses excellent communication and inter-personal skills. I have operational speaking level in French and Proficient in English.

I am certified in ServiceNow administration and ITIL 4 fundamentals, ITIL 4 CDS, ITIL 4 DPI.

Linked in Profile - linkedin.com/in/umadevi-puranam-a88782162