- Basis RegistrationProduct OwnerDIGITAL & ITJune 2023 - Today (1 year and 8 months)Derby, England, United Kingdom● Becoming an expert in the bespoke client operational management platform, championing its use and promoting the associated benefits.● Driving adoption of the platform by working with key stakeholders and colleagues to raise awareness and understanding.● Creating and managing all system documentation, including user and training documentation.● Working with the business to identify areas of improvement, owning and managing the road-map, and creating requirements documentation for development review.● Project managing the implementation of system releases and updates, working with third-party software providers for successful delivery.● Leading the testing process to ensure the platform meets the requirements of the business.● Managing the change control process to ensure appropriate governance is applied.● Documenting and refining existing business processes, identifying opportunities for improvement and further adoption of the system.● Working with the wider operational business to support process improvement through the use of technology.● Being the main contact and conduit for the user base and third-party vendors.
- Housing 21Product OwnerCIVIC & SOCIAL ORGANIZATIONSMay 2022 - Today (2 years and 9 months)London, England, United KingdomLead representative for assigned product area being point of contact for all aspects of the product area(HR & Payroll)● Designing, building, delivering product roadmaps, reporting on status to senior management and making sure that projects are delivered on time through agile iteration cycles● Managing and developing product backlog, as well as user stories backlog for implementation with input from stakeholders, Development Team and other team members. Prioritise the backlog based on value, time and other team dependencies.● Translating requirements into clear user stories capturing product features, pain points, technical requirements and acceptance criteria to create a clear explanation of what is required and why.● Co-ordinating and motivating cross-functional teams and development teams to ensure timely delivery of user stories.● Identifying, developing and implementing improvements in the product area to offer new and improved ways of working that will contribute to business effectiveness/efficiency by automating processes and improving access to information.● Identifying and contributing to the strategic planning of further product investment and enhancements, working with stakeholders to determine the best solutions for the business.● Ensuring the product is designed correctly to hold the correct data, data integrity is maintained through liaison with data owners, producing meaningful and accurate management information on a timely basis which can be used to inform and influence decision making, and embed continuous improvement through data and analytics.● Developing strong relationships and collaborative working with internal and external stakeholders to support and assist in system delivery. In particular, it is essential that the relationship with the system providers is managed to support the ongoing development of the system so that business needs are met.● Working with L&D to ensure training is available to enhance knowledge, and expertise and users are more self-sufficient in all products● Maintaining an understanding of the product area market sector by reviewing new products and processes that may enhance the current product
- Arden UniversityBusiness Systems AnalystEDUCATION & E-LEARNINGSeptember 2021 - May 2022 (8 months)Birmingham, England, United KingdomWorking with stakeholders, end-users, and developers to capture capability needs and requirements which drive quality business solutions.● Product Owner; developing, analysing, prioritizing, and organising requirement specifications for key systems.● Managing full software development life cycle, backlog management, and leading scrum ceremonies● Translating highly technical specifications into non-technical requirements via business cases and userstories● Leading and facilitating core systems replacement projects – New Student Record System (SITS), ITSMsystem● Developing and implementing refined business processes – Transformation of Student Support Servicesand Systems Change Management● A key member of the Technical Change Authority Board● Developing Application Portfolio Management and implementing systems Life Cycle Managementthrough KPIs● Defining and coordinating the execution of testing procedures, and developing test cases to serve theoverall quality assurance process● CRM system management and administration – SugarCRM and Salesforce.● Implementing best practices for scalability, supportability, ease of maintenance, and system performance● Effectively communicating with the business while providing documentation of process maps, data flowsand training
- Master of BusinessUniversity of Cumbria2022Master of Business Administration - MBA, Information Technology
- Bachelor of ScienceKingston University2016Bachelor of Science - BSc Hons, Computer Science
- A levelAlexandra Park Sixth Form2012A level